HOW WE SHIP

We ship Parcel Post, United Parcel Service, and motor freight.  All items small enough will be shipped UPS or Parcel Post.  On larger shipments that are over the weight and size limits for UPS, we will ship via truck freight.  We will route your order through the most efficient carrier to arrive in the shortest time possible.  Since you will pay for shipping and handling when you place your order, all orders will be shipped to you prepaid to minimize hassles with the delivering carrier when your order arrives.  WE DO NOT SHIP COD!!
HOW FAST WILL MY ORDER ARRIVE
We strive to turn your order around as fast as possible.  Usually, most  small parts orders will be shipped within 48 hours of receipt.  However, orders that include lift products will take 7 to 10 days to process as well as orders that might have special requests or custom items included.  Springtime and end of year are usually our busiest seasons and sometimes orders will take longer to process during these times . If we are out of stock on an item, we will usually go ahead and ship your order and hold the item as back ordered until it becomes available.  If we see an undue delay in an item ordered, we will do our best to notify you of the estimated time that it will take to get the item to you.  If you have any questions regarding your order, please feel free to call our offices, toll free, at any time and we will update you as to the status of your order.


HOW TO ORDER

By each item in our website (www.heftee.com) is a part number for that item (HF123ABC, HX123ABC, etc.) along with the price of the item. Enter the quantity of each item you would like to order, along with the part number and a brief description of the item in the specified spaces on the order blank. After entering all of the items you want, total the amount of the merchandise at the bottom of the order blank.
SHIPPING AND HANDLING FEES
These fees are listed on the back of the order blank. These charges are based on dollar amount of your order and are outlined in the chart.  Add the shipping and handling in the appropriate space below the merchandise total.  If you are ordering an item that is subject to a special surcharge, add it in the space provided for that charge.  Add sales tax in the appropriate amount if you are an IL or IN resident and total the order.  This is the amount you should remit or that will be charged to your credit card if that is your preferred method of payment.  Provide the credit card information in the spaces provided for that. Even if you are phoning in your order, it is helpful to fill out the order blank as a reference before you call to place your order.  This will make order processing easier for our staff and give you an idea of what your order will consist of before you call. Our staff is very knowledgeable about all of our products and can help you make decisions as to what you really need if you want assistance with an application.


SPECIAL NOTE FOR ALASKA, HAWAII, PUERTO RICO, and FOREIGN COUNTRIES

Our standard shipping and handling rates apply only to the contiguous 48 states. If you are ordering from Alaska, Hawaii, Puerto Rico, or a foreign country, please inquire as to your shipping costs.


SPECIAL OVERNIGHT OR EXPRESS SHIPMENTS

If you need your order expedited via an overnight or special delivery service, please call our office prior to placing your order for shipping costs and available services. We will be happy to ship your order via UPS 2nd day or UPS next day air, but the charges will vary with each shipment and must be calculated on each specific order.


GUARANTEE

Every part in our catalog is guaranteed to be as represented.  If you are not satisfied with a purchase, let us know and we will make adjustments or refunds to your satisfaction.  Items returned for normal wear and tear will not be considered as faulty products.  However, we want you to be satisfied with every aspect of your business association with us and we will do our best to assure that you are fully satisfied with every purchase!


OFFICE HOURS

Our offices are open from 8 am to 4:30 pm local time (Central Time for our home offices in IL).  We are closed Saturday and Sunday as well as all major holidays.  Our toll free number is listed throughout our full service website address.  Our FAX numbers are: 630-549-6985 and 815-406-8281.  We reserve the right to change prices without notice.


RETURNS

If you have a problem with your order and want to return merchandise for exchange or refund, you must call our offices first to arrange the return.  If we made an error on your order, we will make adjustments at no charge to you. Heftee products may not be returned without prior written approval from Heftee Industries.  All lift equipment returned under warranty must have the serial number label affixed to the product.  The serial number from the affected lift product must be presented to the Heftee Industries customer service representative at the time the Returned Goods Authorization is issued.  Warranty parts need to be returned, prepaid, to Heftee Industries for credit; any warranty replacement parts will be returned to customer at Heftee’s expense using standard ground shipping only.  Any other shipping mode will be at customer’s expense.   Equipment must be returned by our recommended national carrier(s).  Pre-approved returns must have a Returned Goods Authorization number in plain view.  Any unauthorized returns unaccompanied by a Returned Goods Authorization number will be refused and will become the responsibility of the returnee. All non-warranty returns will be subject to a 20% restocking fee, plus any additional charges for reconditioning/repackaging.   Absolutely no refunds or exchanges allowed after 90 days.